Check Your Cable Modem - Always step 1

You can normally tell what's wrong simply by looking at your cable modem.
Pay attention to what each light is telling you:
- If there is no lights on, check the power cable. Unplug it from both ends, then attach again.
- If the 'Online' or 'Cable' light is out, then there is simply no cable signal getting to it. In this case make sure the co-axial cable (screws on) is secure, to the modem & at the wall, then powercycle the modem. [Powercycle means pull the power from back of modem for 60 seconds]. If the cable/online light is still not lit call your service provider.
- If these lights are on, then check the 'Link' or 'Eth' light. This will determine whether the modem sees any other device attached, ie: your computer. If not, check your cables & restart your computer.
- Also beware the 'Standby' button. This is NOT an on/off button. All it does is block internet access to your computer, by assigning it a faulty IP address. If the standby light is on, simply press the standby button. This is common with Motorola, Arris, and RCA modems.