Friday, August 29, 2008

A network cable is unplugged




Seriously... What do you think it means?

If you're wireless just ignore it. There is no network cable.
The network cable (ethernet/cat5 cable) is the one that looks like a phone cable, but larger. The plastic ends are bigger & won't fit in a normal phone jack.
- Make sure you're not using a normal phone line to connect the modem.
- Powercycle the modem & router.
- If you have a router, bypass it and connect straight to the modem.
- Still not working? Try the other network cable or switch at least switch the ends.
- Ok, at this point if it still shows unplugged your modem is not turned on, your modem is toast, or your computers Network Interface Card (NIC) is not working.
- Pull out the ethernet cable. Turn off and unplug your computer. Hold the On/Off button down for 15 seconds. Plug it back in, turn it on and connect the ethernet cable. (This resets the NIC).
- At this point if its still harrassing you with "Network cable is unplugged" you may need to replace your modem or NIC.
Call your ISP if still not working. They will likely have to repeat these steps for proof before replacing a modem. Modems cost the company about $100-150, and have to have ISP firmware programmed, so I can sympathise. A new NIC card won't cost much. If you recently had a power outage/surge - or you live in Florida - it's likely you NIC card. They're super sensitive to electricity.

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